Conditions of use

Tengdahl.com is the shopping website of Tengdahl Australia Pty Ltd (website) that allows consumers to browse, select and purchase products from Tengdahl [insert ABN] (Tengdahl).

Use of the Tengdahl website is subject to acceptance of these Terms and Conditions.

Changes to Terms and Conditions

Tengdahl reserves the right to change our terms and conditions without notice. We recommend that clients check our website for updated terms and conditions regularly.

Disclaimer and Liability

Every effort has been made to ensure the information contained on the Tengdahl website is correct, however we make no warranty as to the accuracy of any products on the website. Tengdahl provides all products on an ‘as is’ basis.

Tengdahl - including partners, directors, officers, shareholders, employees, agents, contractors, and other third parties associated with running the website, to the maximum extent permitted by law - disclaim all liability for loss or damage that might be suffered by you or any third party caused by the website or the products sold on it including, without limitation, loss or damage suffered as a result of a product or negligence.

Privacy

For information on how we collect and handle personal information please see our Privacy Policy.

Credit Card Payment & Information

Provision of credit card information as payment for the product/s constitutes an agreement for your purchase of the selected product/s. Credit card information collected for the purpose of payment to Tengdahl are stored securely using a PCI DSS compliant process.

Credit card information is not displayed on your account and is not be visible to Tengdahl Customer Service operators. You must not pay or attempt to pay for product/s using fraudulent credit card information. Tengdahl reports credit card fraud to police.

Account Security

All Tengdahl account holders are required to supply a password. You are responsible for keeping this password secure. When you use the password, you will be deemed to be the account holder and authorised to access and use the website in a manner consistent with these terms and conditions, and are responsible for any products purchased using your account. If you believe someone has accessed your password, change it immediately and contact us.

Reviews and Comments

Reviews and comments on the website are subject to law and cannot be illegal, obscene, threatening, defamatory, infringing of intellectual property rights, invasive of privacy, or otherwise objectionable to third parties. Comments and reviews cannot consist of or contain software viruses, commercial solicitation, mass mailings, or spam. We reserve the right to remove content we deem inappropriate, without notice.

Tengdahl is granted a nonexclusive, royalty-free, perpetual, irrevocable right to use, reproduce, modify, adapt, publish, distribute, and display posted content or reviews or marketing or other material.

Pricing and GST

All prices on the website are quoted in Australian dollars and include GST.

Prices are subject to change and are only valid at time shown.

Stock availability

Tengdahl attempts to present the availability of stock accurately however stock availability can vary and is only valid at time shown.

If we are unable to fulfill your order we will contact you to arrange an alternative item or provide a full refund.

Customer Communications

For information on how Tengdahl will communicate with you please see our Privacy Policy.

Order Cancellations

Tengdahl is unable to cancel, add, remove or make changes to your order once it is placed. We reserve the right to cancel your order if:

  • You provide an unauthorised credit card
  • We are unable to process payment on the credit card provided
  • You provide invalid personal details
  • If, when required, you cannot provide acceptable proof of identity
  • The product has become unavailable
  • If we don’t reasonably believe we can successfully complete delivery

Tengdahl will notify you if your order is cancelled.

Suspension, Termination & Effect of Termination

If you breach these terms and conditions, Tengdahl reserves the right to suspend or terminate your. If this occurs, you will not be able to access the website and your orders may be cancelled.

A refund will be issued to the credit card provided during the purchase process.

Delivery

For information on delivery, please see our Shipping & Returns page.

Returns & Refunds

Tengdahl’s Returns & Refunds Policy upholds the rights you are entitled to under the Australian Consumer Law. For more information on our returns policy, please see our Shipping & Returns page.

Loss of Goods

Risk of loss is passed to you upon delivery of the product to Tengdahl’s nominated delivery company. If you authorise for goods to be left at your specified address, your order is taken to be delivered as if it had been signed for. Tengdahl will not be held responsible for any loss, damage or liability as a result of this authority.

Disputes

This contract is governed by the laws of Queensland, Australia. Any dispute arising out of your use of the website, or the products purchased on it, will be subject to the exclusive courts of that jurisdiction.

Links

Tengdahl is not responsible for the operation of or content located on or through any such other website linked from or to our website.

Copyright

All information, products, text, material, graphics, software and advertisements on the website are Copyright (c) of Tengdahl, its suppliers and/or licensors, unless expressly indicated as otherwise, protected by copyright and trade mark laws. Modification, replication or distribution of Tengdahl’s Website content is not permitted.

Promotions & Vouchers

Tengdahl’s vouchers are in AUD$, attached to minimum order amounts pre discounts in AUD$ including GST and validity dates as specified on the promotional material or are otherwise valid for 30 days. Vouchers are not redeemable for cash or repeated use and can be brand, quantity or price limited. Vouchers cannot be used in conjunction with another offer, sale or discount. One voucher per customer and transaction. By submitting your email address for a Tengdahl promotion you agree to receive our e-newsletter. For more information please read our Privacy Policy.

Security

When you register your personal details to establish an account or to place an order, a secure server is used. Secure Sockets Layer (SSL) encrypts the information you send through this website. We make no warranty in respect of the effectiveness of the encryption and accept no responsibility for events arising from unauthorised access of the information you provide.

Contact Us

Please refer to our Contact page.