Privacy notice
Tengdahl values your privacy; we take great care protecting the information you provide us with.
Collection of Your Personal Information
When you create a Tengdahl account, the personal information we collect may include your:
- Name
- Delivery Address
- Email Address
- Telephone Number
- Mobile Number
- Date of Birth
- Gender
The personal information we collect from you will be used in some or all of the following ways:
- To deliver the products you have purchased via the Tengdahl website
- To communicate with you during the delivery process of the product
- Customer support purposes
- To provide you with relevant product information
- To aid Tengdahl in the development of new products and services
- To optimize the site and your shopping experience
Customer Communications
Tengdahl will communicate with you about your order and the purchased product by email and/or phone.
Account holders must provide a valid email address to Tengdahl for this purpose. We may also request feedback on your order, the shopping experience and the products offered via emails and surveys for the purpose of improving our service and product offering.
If you do not wish to receive such material, you may unsubscribe from our mailing list at any time by emailing info@tengdahl.com and placing “unsubscribe” in the message’s subject title.
When you opt to be a Tengdahl subscriber, you agree to receive marketing or promotional information from time to time. You can opt out of receiving marketing information from us by using the “unsubscribe” function within the electronic marketing material or by changing the settings in your Tengdahl online account [hyperlink to account login page].
Your Personal Information & Security
The information collected by Tengdahl is stored safely and securely.
We ensure protection of your personal information by:
Restricting access to personal information
Maintaining technology products and updates to prevent unauthorised access
When purchasing from Tengdahl, your financial details are passed through an industry-standard secure server using the latest SSL (secure sockets layer) encryption technology. If you have any concerns regarding our security policy, please contact Customer Service on info@tengdahl.com.
Disclosure of Personal Information
Tengdahl is committed to complying with the Privacy Act and the National Privacy principles. Except in the case of life threatening emergency, we do not share our customers’ information with any organisations, other than related companies and those third parties directly related to the delivery of the products you have purchased from our site.
Complaints About Breaches of Privacy
If you believe that your privacy has been breached by Tengdahl, please urgently contact Customer Service on info@tengdahl.com so we can resolve the matter.
Collection of Computer Data
When you visit Tengdahl.com, our servers and google analytics setup may automatically record information that your browser sends whenever you visit a website. This might include your computer’s IP (Internet Protocol) address, browser type or the webpage you were visiting before you came to our site, pages of our site that you visit, the time spent on those pages, information you search for on our site, access times and dates, and other statistics.
This data is not treated as personal information or used in association with other personal information. However Tengdahl may aggregate, analyse and evaluate such information to better tailor or improve the products or services we offer.
Updating Your Personal Information
Update your personal information by accessing your account here [hyperlink to account login page].
Identification checks
Tengdahl may select random transactions to ask for proof of identification via email for the purpose of credit card fraud prevention. If you think you have received a fraudlent email from another party posing as Tengdahl, please do not download or open any attachments; contact info@tengdahl.com immediately to confirm the email authenticity.
Address and Contact Details
Tengdahl
Shop 21 - 22 Brisbane Arcade
160 Queen Street Mall
Brisbane City QLD 4000
info@tengdahl.com
ABN: 99 010 720 948
Ph: 07 3210 0263